SHOPPING POLICY

SHIPPING

All prices, including shipping costs, are in Australian dollars (AUD $); all monetary transactions processed via the website will be charged in Australian dollars.

Shipments within Australia incur a shipping and handling fee of $9 per order. The shipping and handling fee will be displayed during the check-out process, before the order is finalised and payment is confirmed.

All product shipments within Australia will be despatched by Australia Post, generally within 48 hours of placing your order.

Shipment to most destinations in Australia will be within two (2) to five (5) working days from the date of despatch. Additional time may be required for delivery to more remote destinations.

ORDER MODIFICATION AND / OR CANCELLATION

Please take care with your product selection – an order cannot be cancelled or modified via the website once the order has been processed and payment made.

If for any reason you do wish to modify or cancel an order please contact us and we will endeavour, but cannot guarantee, to comply with your request. If an order modification or cancellation request is received after an order has been shipped, then it is your responsibility to return the product to Vyve Meditation Centre in a re-saleable condition to receive a refund for cost of product only (minus shipping fees).

STOCK AVAILABILITY

If for any reason a product is not available, Vyve Meditation Centre will contact you by email to advise when the product will be available and arrange either, an alternative product, or to place a back-order, or a refund.

CUSTOMER SERVICE

Customer service is very important to Vyve Meditation Centre; if you have any question about a product, delivery or any other concern, please do not hesitate to contact us by email at:  ees@vyve.com.au and we will ensure that your query is resolved quickly and efficiently.

CUSTOMER SATISFACTION

If for any reason you are not completely satisfied with a product please contact us by email at: ees@vyve.com.au providing full details of the product and your issue with it.

The issue will be carefully considered by Vyve Meditation Centre and provided that, in the opinion of Vyve Meditation Centre, the issue is reasonable and legitimate then we will be happy to offer:

  • a replacement or alternative product, OR
  • on return of the product to us, a full refund (product cost only) by original payment method.

Important Note: Please take care with your product selection – Vyve Meditation Centre will not offer a refund if you simply change your mind or purchase the wrong product.

WEBSITE GENERAL DISCLAIMER

WEBSITE USE

This website is designed to provide clients with an overview of treatments offered by Vyve Meditation Centre.

Vyve Meditation Centre makes no representations or warranties as to the completeness of the information.

Information contained on this website, including details on Vyve Meditation Centre’s treatments, is for informational purposes only and may be subject to change without notice.

Vyve Meditation Centre seeks to ensure information available on this website is informative and reflective of treatments offered.

TREATMENTS

Vyve Meditation Centre’s treatments are designed to be complementary or ancillary to medical treatments and are not intended to replace or substitute medical treatment. Clients with health complaints that seek treatments should firstly seek professional medical advice or the suitability of any further treatment.

This website disclaimer is provided as an overview only; clients who wish to engage our services will be presented with a client form and full disclaimer upon arrival and will be subject to a pre-treatment consultation with a representative of Vyve Meditation Centre during which we will describe our treatments and services and answer questions you may have.

 

WEBSITE PRIVACY POLICY

We understand that your personal information is important to you and we value your trust. This policy sets out how Vyve Meditation Centre handles your information.

We are bound by the Privacy Act 1988 (Cth) and its Australian Privacy Principles (collectively, “Australian privacy legislation”).

By accessing or using this website (“site”) you agree to the privacy policy set out below, the terms and conditions and the terms of use contained on this site (collectively the “terms”).

This privacy policy is to be read together with, and form part of, the terms of the site.

Vyve Meditation Centre will use, manage and protect your personal information. Vyve Meditation Centre is committed to protecting your personal information. The only personal information Vyve Meditation Centre collects about you is what you provide to Vyve Meditation Centre yourself.

Unless stated by you to the contrary, you acknowledge and consent to use or disclosure of your personal information including your name, address, email address and other information you provided to Vyve Meditation Centre in circumstances that are:

  • set out in this privacy policy; or
  • clearly explained to you at the time when the information is collected from you; or
  • permitted under Australian privacy legislation.

COLLECTION OF INFORMATION

Vyve Meditation Centre may collect personal information from you depending on the nature of your dealings with Vyve Meditation Centre including your name, address, telephone number and email address when, if applicable, you visit the site or make a service enquiry

Each time you visit our site our server may collect some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.

Vyve Meditation Centre may collect this information for statistical purposes to find out how the Site is used and navigated, including the number of hits, the frequency and duration of visits or popular session times. Vyve Meditation Centre may use this information to evaluate and improve the performance of the Site.

USE OF YOUR INFORMATION

Personal information you submit to Vyve Meditation Centre may be used by us for reasonable business purposes and may be stored and processed to better understand your needs and how improvements can be made to our services. Your personal information may be used for the following purposes:

  • considering and assessing any service enquiry;
  • providing you with assistance and support;
  • posting or contributing material on our site;
  • administering and managing our relationship with you;
  • responding to your enquiries, concerns or complaints;
  • billing purposes;
  • purposes related to promotion, marketing and operations;
  • complying with our legal obligations; and
  • electronic communications.

For any of the above purposes, Vyve Meditation Centre may contact you by electronic or any other means.

ACCURACY, ACCESS & SECURITY

Vyve Meditation Centre will take reasonable steps to ensure that the personal information it collects is accurate, complete and up to date.

You can access and request correction of any personal information concerning you at any time. You may also request that Vyve Meditation Centre delete your personal information at any time.

Vyve Meditation Centre will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

If you believe your privacy has been compromised or if you feel that Vyve Meditation Centre has breached the Australian privacy legislation, you are entitled to make a complaint. Complaints should be made to the following address: ees@vyve.com.au.

SENSITIVE INFORMATION

Vyve Meditation Centre will not collect, use or disclose sensitive information (such as information about medical conditions or treatments that you may be subject to) except with your specific consent or in the circumstances permitted in the Australian privacy legislation.

USING & DISCLOSING YOUR PERSONAL INFORMATION FOR MARKETING PURPOSES

Vyve Meditation Centre may use your personal information to provide you with information about offers and promotions which may be of interest to you.

You will at all times have the right to request that your information not be used for further direct marketing in the future.

COOKIES & OTHER STORED INFORMATION

Cookies are essentially tokens of information, such as preferences and passwords that some web servers collect from you when you access them. The data is stored on your hard drive, not on the site’s server. Whenever you visit a “cookie” site, the server looks for its cookies on your hard drive and, if found, then reads the information it stored there.

If you want to avoid such cookies, Vyve Meditation Centre encourages you to set your browser to notify you when cookies are being set and allow you to reject them. Your system’s help files will explain this.

HOW WE PROTECT YOUR INFORMATION

Vyve Meditation Centre has adopted appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data shared on vyvemeditationcentre.com.au.

AMENDMENTS

Vyve Meditation Centre may change this privacy policy at any time without notice by publishing the amended version on our website.